Returns Policy

Customers can return the product within 30 days of delivery for a full refund or exchange, in the unlikely event of a day.

Day by day, we are dedicated to providing you with diverse products with one-of-a-kind materials to celebrate moments, to tell your personal stories or to gift the important people in your life. Also, we effectively trained our staff as well as collaborated with our strategic partners to deliver a professional yet strongly individualized customer experience.

If for any reason you are not satisfied with your order, please let us know. We’ll handle your issue on a case-by-case basis to make it right.

You should contact our support team by clicking here within 30 days of product delivery. The more information you have about the cause of the problem, the more easily you can help to resolve it. To expedite your request, please include the following information:

– Name On Order

– Your Order Number

– A detailed description of the problem

– Some photos illustrating the issue

– Whether you would prefer a replacement or refund

Please understand that we are not responsible for customer errors such as spelling or grammatical mistakes, quality issues with the original images, or ordering errors. Please review your orders carefully before placing them.

Return contact info: Please contact our Customer Service [email protected] to get the return address before you make any decision. We will NOT take any responsibility for any return package without a confirmation letter or notice from us.

Email: [email protected]

Vietnam Office Address: 31 Luong Ngoc Quyen St., Van Quan Wd, Ha Dong Dist, Ha Noi City, Viet Nam, ZIP Code 10000.

USA Office Address: 17224 S. Figueroa Street, Gardena, California, ZIP code 90248