SHIPPING POLICY

Our top priority is providing the most excellent service with high-quality customized products. At Dasilia, we go the extra mile to get all orders fulfilled and successfully delivered as soon as possible since we completely understand that the order arriving on time for your special occasions is essential. 

Please check out our obligation of shipping below:

All Products Are Manufactured and Shipped From The United States

Production and Standard Delivery times

Please keep in mind that your package’s Estimated Arrival = Production time + Shipping time. 

• The production process includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition, and finally packaging. Since all items are made to order, a certain amount of time is required for production before sending them out to you. 
• Shipping time is calculated from the day your order leaves our door to your delivery address.

Production and Shipping time vary depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only:

• U.S domestic orders

Unit: business days

Please stick to the shipping timeline we offer at checkout as the final ‘expected’ delivery timeline (unit: business days):

Types of Shipping	Production	USA Shipping Time
Standard Shipping	2-6	4-7
Express Shipping (Cannot be delivered to a PO Box)	2-6	2-4

* Special Note: 

• In case of stock, or production error, the production time may increase by 3-5 business days, and customers will receive notice of the delay.
• At checkout, we will provide you with an estimated delivery time, and this is the time you should follow in terms of expected delivery.
• Once your order is successfully made and ready to be shipped out, an email with tracking information will be sent to you. Kindly monitor your inbox to see your tracking number and you can follow the package all the way home. 
• You can also proactively track your order status by logging into your account (or signing up if you haven’t had an account yet) on our website and navigating to My Account > My order.
• With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day and Halloween or Christmas, production and delivery time might extend a few days longer. Our cut-off times should be publicly shown on our website. We do not guarantee an on-time arrival or take responsibility for late delivery of orders placed after cut-off dates. 

Our talented artists take their time to ensure your custom pet art is absolutely perfect for you before sending it to print. We also have an internal artwork review to double-check all the finer details of your pet art. It’s definitely worth the wait.

All orders go through an artwork quality check as well as a product quality check. This ensures that you receive the highest quality print.

All orders are shipped with tracking and you will receive your tracking number by email as soon as it’s available. 

Shipping Fee

The shipping fee will be calculated at checkout. It depends on the shipping location and the items’ weight.

Shipping prices are a flat fee:

Types of Shipping	USA Shipping Fee
Standard Shipping	6.99
Express Shipping	25

Free Standard Shipping will automatically be applied for orders over $120 after applying any available discount code

Incorrect/Insufficient Shipping Address

Please make sure all details, including the recipient’s name, are correct. Otherwise, the items will be returned to our shipping partners’ warehouses and disposed of by them. Dasilia is not responsible for the unsuccessful delivery of your order due to incorrect/insufficient shipping information.

If you would like to change your address, please reach out to us within 12 hours of placing your order. After 12 hours, we cannot modify your delivery details. 

We might attempt to contact you to get your confirmation if there are problems with your shipping address like wrong city/state spelling or incorrect ZIP code. Kindly note that we cannot guarantee the on-time delivery of your order in these scenarios.

Thank you for choosing Dasilia and please don’t hesitate to contact us via [email protected]Dasilia.com or fill in the form https://dasilia.com/contact/ if you need any further information or assistance.